Privacy Policy

In compliance with the provisions of the applicable state and European regulations on the protection of personal data, we inform you that the personal data that our customers, potential customers and/or users may provide us with (both referred to as the ‘Users’), either through the corresponding form on our website, or in the contact section (the ‘Site’), or by sending an e-mail to the address provided for this purpose through e-mails addressed to our professionals and/or by any other means of communication, will be included in a file owned by OFF-HIGHWAY POWERTRAIN SERVICE SPAIN, S. L (hereinafter OHP Service), domiciled at Calle Garzas number 10, Puerta A, C.P 28320, in Pinto, in the province of Madrid, with CIF number B-88.271. 044, registered as a company dedicated to the ‘Wholesale trade of spare parts and accessories for motor vehicles, manufacture of other components, parts and accessories for motor vehicles, as well as Cardan and Homokinetic transmission products’ and registered in the Mercantile Register of Madrid, on Page M-684918 Volume 38510 Folio 122, owner of the website www.ohpservice.com, regulates the use of the Internet portal service www.ohpservice.com, which is made available to the users of the same.

DATA CONTROLLER

The person responsible for the processing of your data is:

• Company:OFF-HIGHWAY POWERTRAIN SERVICE SPAIN, S.L
• Tax identification number:B-88.271.044
• Address:Calle Garzas número 10, Puerta A, C.P 28320, en Pinto, en la provincia de Madrid
• Web address: www.ohpservice.com
• E-mail:info@ohpservice.com
• Web Activity: Provision of wholesale trade services of spare parts and accessories for motor vehicles, manufacture of other components, parts and accessories for motor vehicles, as well as Cardan and Homokinetic transmission products.

WHAT IS PERSONAL DATA AND WHAT DATA IS PROCESSED?

Personal data is any information that identifies or allows the identification of a natural person, such as name, surname, image, voice, postal address, e-mail address, telephone number, official identity documents (NIF, DNI, Passport), etc. and/or that is related to a natural person, such as their current account conditions, tastes, preferences, habits and behaviour, the products or services that they contract, etc.

All personal data will be processed:

Provided by the owner of the data and/or a legitimised person by any means of communication, whether it be.

Through the website, by means of forms and/or e-mails.

Through order forms for products, services or forms on paper or devices collected by hand.

Through the contracting of products and/or services.

Through WhatsApp.

Through social networks, including but not limited to Facebook, Twitter, Linkedin, Instagram and YouTube.

Through sponsorships and advertising campaigns in the media, banners, web, advertising, press releases carried out by OHP SERVICE.

Through any digital or physical means contemplated herein or any present or future digital or physical means not contemplated herein.

Those obtained by carrying out the activities and/or actions derived from the aforementioned actions.

Data obtained through the study and research of the aforementioned data.

Data obtained through the geolocation and location of your device.

Statistical information data on the number of times USERS have entered the site, from which location and the time of entry.

Data may also be obtained from other public sources, banks or credit institutions to check in the event of suspicions about the USER's credit reports or risk in the transaction due to an indication of criminality.

We will also obtain the data if the USER connects to our profile on other social networks. In these, and if the USER authorises us or gives us permission to invite them, we will be able to view the USER's profile and personal trends and, in this case, create and generate commercial communications and/or advertising tailored to their interests. Likewise, we may view and display videos and photos posted by the USER on the profile of that particular social network, thereby authorising us to view the aforementioned.

OHP SERVICE will process the personal data of all users, whether they are customers, potential customers, candidates, employees, suppliers, collaborators and/or any other OHP SERVICE user.

Only those processing operations will be carried out which have a legitimate legal basis and which comply at all times with the duty to inform users and other essential obligations in this area.

DATA CONTROLLER

Personal data will be processed by OHP SERVICE.

They may also be processed by those external collaborators and suppliers necessary to carry out the activity or processing appropriate to the User and which OHP SERVICE contracts as data processor, subject to compliance with the legal requirements, such as:

IT services and hosting services and telecommunications networks.

Labour, accounting and/or legal management services.

Archiving services, management and destruction of information.

Transport services.

Marketing and advertising services.

Project engineering services.

Product repair and maintenance services

Credit institutions and debt collection services.

Administrative bodies such as, but not limited to, Administrative and Contentious-Administrative Courts, Criminal, Labour, Civil and Commercial Courts or other public bodies at state, autonomous and/or local state level and necessary both to comply with the services provided and to comply with the relevant legal and/or jurisdictional obligations arising from the professional and/or commercial relationship, as well as lawyers, experts, notaries and any legal professional to comply with these obligations.

External providers of products and services such as, but not limited to, national and international payment platforms and payment gateways, suppliers, collaborators and legal advisors, notaries, experts, analysts and/or solicitors, among others.

CONSENT AND DATA COLLECTED

By providing OHP SERVICE with the requested personal data, the client, candidate, employee, supplier, collaborator, potential client, user and/or any other contact manifests that he/she has read and expressly accepts this Privacy Policy and, therefore, gives his/her free, specific, unequivocal and informed consent to OHP SERVICE to process his/her personal data in accordance with the provisions herein.

Unless specifically stated otherwise, all the data that we request from our clients, candidates, employees, suppliers, collaborators, potential clients, users and/or any other contact in the forms available on the website are obligatory.

Refusal to provide the mandatory data will make it impossible to deal with the specific request in question, or to benefit from the products and services of OHP SERVICE.

Please inform us immediately of any changes to your data so that the information contained in our files is always up to date and contains no errors.

In this sense, the client, candidate, worker, supplier, collaborator, potential client, user and/or any other contact (hereinafter User) declares that the information and data provided to us are accurate, current and truthful. The user will be responsible, in any case, for the veracity of the data provided, and OHP SERVICE reserves the right to exclude from the registered services any user who has provided false, vague or inaccurate data, without prejudice to any other legal action that may be taken. The user shall be solely liable in the event that he/she provides false, inaccurate, incomplete or out-of-date data.

The user authorises and voluntarily consents to the automated processing of his/her personal data, which may be freely provided by the user via the Internet portal, e-mail, telephone, SMS, fax and/or any other equivalent means of communication.

The user is aware of and accepts the terms set out in OHP SERVICE's privacy policy and hereby expressly, freely and voluntarily consents to the automated processing of his/her personal data, under the terms set out in these clauses.

The user expressly and unequivocally consents to and authorises, and as such accepts responsibility for, the sending of commercial communications and advertising offers and new products, promotions and/or services offered by OHP SERVICE to its users, customers and potential customers.

The user expressly, unequivocally, freely and voluntarily consents to the sending of any commercial information with a view to offering new products, offers, promotions, services and/or improving OHP SERVICE's services by any means, including electronic means (e-mail and mobile telephony).

PURPOSE OF PROCESSING AND LEGAL BASIS

The purpose of the processing by OHP SERVICE is to manage the request made, including responding to your queries and requests for information, as well as, where appropriate, the sale of products, as well as the maintenance and management of the professional, commercial and/or contractual relationship that, where appropriate, you may establish with any of our offices and/or professionals (the ‘Service/s’).

The legal basis for the processing of your personal data by OHP SERVICE is based on:

In the consent of the client, potential client and/or user to the treatment described in this Privacy Policy.

In compliance with the provision of the sale of OHP SERVICE products and/or services requested and/or contracted by the client, potential client and/or user.

Consent to the processing of future applications in the case of employees.

Your consent to the sending of commercial advertising and marketing about new offers, activities, new products, new services and promotions that best suit your interests.

OHP SERVICE undertakes that the files containing personal data and the data communicated by their owner will be used for specific and concrete purposes, in particular for:

Management of the contractual and extra-contractual relationship with the company.

Offering new products, services, promotions and promotional campaigns.

Sending commercial advertising, news or periodical information.

Management of incidents.

Possibility of maintaining the commercial relationship with you and to carry out our professional activity as effectively as possible.

Use your data as a communication channel with you if necessary.

Manage the purchase of products, projects ordered and/or services offered by you and deliver the contracted products.

To carry out administrative tasks, repairs and maintenance of the products and/or services contracted by you.

To deal with your queries or requests

Proceed to the collection and invoicing of the products and projects contracted and/or acquired by you.

Contact you to manage our services or to offer you different promotions by any means (telephone, mail, fax, SMS).

Financial, economic, accounting and administrative management.

Commercial management, through the attention of our staff.

Sending of commercial information of interest, by means of digital and/or physical media, all of them present and/or future.

Follow-up service of the client or potential client in the future.

Follow-up service of the candidate in the future.

Customer follow-up service and ongoing commercial operations.

Formalisation of the registration contract for the provision of the service.

Formalisation of the contract for the sale of our products.

Fulfilment of the contracted services

Collection of the contracted services

Solving problems and disputes

Compliance with the Platform's terms of use and privacy policy.

Participation in proceedings for infringement of any regulations, illicit or criminal activities and/or the conditions of use.

Sending promotional and/or targeted advertising according to the User's interests.

Evaluation of campaigns, promotions and marketing actions

Marketing and satisfaction studies of our services

Automated analysis of profiles and decisions to send the most appropriate information at all times.

OHP SERVICE undertakes to inform the user in writing and in an irrefutable manner of any extension, modification or extension of the purposes and uses to be given to the automated processing of the data provided by the user.

DATA REQUESTED

As USER, you are solely responsible for the veracity and correctness of the data that you send us directly or through the website, exonerating us from any responsibility for the same.

The USER who wishes to contact us must include, by way of example and without limitation (as a result of successive modifications to the PLATFORM) the following data:

 

Name

Surname

Address

Town

Country

Telephone

E-mail address

Company

Reason for e-mail

Description of the reason

In this sense, and by way of summary, we inform you that the data you voluntarily provide us with are collected and processed for the following purposes:

VISITORS OF THE PLATFORM

Category of data

You can visit the PLATFORM without revealing your identity. However, your browser only sends information that is automatically collected to the servers ofOHP SERVICE. This information is temporarily stored in a log file. This information is automatically collected and stored until it is automatically deleted:

A. IP address of the visitor

B. Date and time of access

Legitimation

Consent of the data subject

Purpose

This data is collected and processed for the purposes stated in this Privacy Policy.

This data is collected and processed for the purposes indicated in the Cookie Policy.

CONTACT

Category of data

A. Identifying data: Name and surname, email address, Address, Town, Telephone, Company

B. Reasons for the e-mail

C. Description of the reason

Legitimation

Consent of the owner of the data

Purpose

To answer your queries, requests or requests, manage the sale of the product and/or the processing of the requested service, answer your request and/or process your request.

TO WHOM WE COMMUNICATE YOUR DATA

In order to be able to offer the appropriate Service to the Customer and to manage the relationship with the Customer, OHP SERVICE contracts the services of certain companies to which, subject to compliance with the legal requirements, access to your personal data may be provided solely for the purpose of providing the Service.

Your personal data may be communicated to third parties, including but not limited to the following service providers: transport and delivery services for the products purchased; ‘BackOffice’ services; administrative services; legal services; IT services,

The communication of your data will be carried out provided that this communication is necessary for the development and fulfilment of OHP SERVICE's obligations and is limited to this purpose, is necessary to maintain our business relationship with you, as well as being mandatory, as the case may be.

In this way, your personal data may be communicated to third parties without your consent, provided that this communication is necessary for the development, fulfilment and control of the professional relationship, and is limited to this purpose. The data may be communicated:

To our banking entity for the collection of our invoices and the verification of guarantees and deposits.

To the State Tax Administration Agency, for compliance with legal obligations.

To our industrial partners to repair any faults in the products or to carry out their maintenance.

To our lawyers and/or fiscal and commercial advisors, dedicated to managing the company’s tax, commercial, and fiscal obligations.

IT services and hosting services and telecommunications networks.

Information storage, management, and destruction services.

Transportation services.

Credit institutions and debt recovery agencies.

Administrative bodies, such as, but not limited to, Administrative and Contentious-Administrative Courts, Criminal, Labor, Civil, and Commercial Chambers, or other public entities at the state, regional, or local level, as necessary for fulfilling the services provided and meeting the pertinent legal and/or jurisdictional obligations derived from the professional and/or commercial relationship, as well as to lawyers, experts, notaries, and any legal professionals required to meet these obligations.

External suppliers of products and services, such as, but not limited to, national and international payment platforms and gateways, providers, collaborators, legal advisors, notaries, experts, analysts, and/or attorneys, among others.

OHP SERVICE commits to not transfer or disclose any personal data provided by the User, other than as outlined here, except in cases where it is necessary to improve the quality of the service or as required by public and/or private entities to either provide the requested service or comply with the law and/or administrative, police, and/or judicial authorities.

OHP SERVICE will not transfer the personal data of Users to any third party, outside of the cases described here, without first informing and obtaining the Users' consent.

In such cases, all third parties will maintain the same level of protection for personal data as established in this Privacy Policy and/or as required by data protection or cybersecurity regulations.

All these purposes are included in the contractual relationship established with OHP SERVICE. The data owner expressly, unequivocally, freely, and voluntarily authorizes the transfer of the data subject to processing for these cases, with OHP SERVICE committing to expressly and in writing request new authorization from the User in case the data needs to be transferred for purposes not covered in this clause.

We request that you explicitly, freely, voluntarily, and unequivocally communicate your intention not to share your data with this category of providers and/or receive commercial information and advertising from OHP SERVICE by checking the corresponding box in the access or registration form, or by sending an email to the following address: info@ohpservice.com, or a letter to the following address: Calle Garzas No. 10, Door A, Postal Code 28320, Pinto, Madrid.

SENDING INFORMATION AND COMMERCIAL COMMUNICATIONS

OHP SERVICE informs users who request to receive information that their data will be collected and processed for the purpose of sending them updates and news related to our activity and keeping them informed about our activities and/or services, through the communication channels provided (email, postal address, mobile phone).

If the User does not wish to receive commercial communications, they must indicate this in the corresponding section provided for that purpose.

All our communications will be signed under the OHP SERVICE brand. If you detect any incidents or fraud, we kindly ask you to inform us so that the necessary measures can be taken.

Furthermore, we inform you that we will retain your personal data as long as the sale of products, the provision of services, and/or your consent remain active. Once these periods have ended, the information will be securely destroyed, ensuring full confidentiality.

MINORS

OHP SERVICE may process data or provide services to individuals under the age of 18, provided that such services are contracted by their parents or legal guardians.

OHP SERVICE does not deliberately collect information from individuals under 18 years of age without the written and explicit authorization of their parents and/or legal guardians. Additionally, OHP SERVICE will implement the necessary technical measures to prevent minors from accessing or contracting the services offered by OHP SERVICE without the express consent of their parents or legal guardians.

If OHP SERVICE detects that a minor is using this website and/or the services offered by OHP SERVICE, it will proceed to cancel the submitted information and report the matter to the appropriate authority or competent body. To this end, OHP SERVICE requests the collaboration of all Users; if any User becomes aware of the disclosure and/or use of such data, they are kindly requested to report it via the provided email address so that appropriate actions can be taken.

INTERNATIONAL TRANSFERS OF PERSONAL DATA

The Client's personal data will be stored on some servers owned by OHP SERVICE located within the European Economic Area (EEA). Therefore, the data will not be subject to any international transfers outside the EEA.

OBLIGATION TO PROVIDE PERSONAL DATA

Unless specifically stated otherwise, all data requested from users in the forms are mandatory. Refusal to provide the required data will make it impossible to address the specific request and/or provide the corresponding services.

Additionally, it is mandatory to communicate any changes to users' personal data to ensure that the information remains up-to-date and error-free at all times. In this regard, the user declares that the information and data provided are accurate, current, and truthful.

RETENTION PERIOD FOR PERSONAL DATA

We will retain your personal data for the duration of the contractual relationship or, where applicable, until you express your desire to have your personal data removed from our records. From that point onward, OHP SERVICE will keep your personal data blocked for the legally required retention periods, which is, in any case, a period of 10 years under regulations for preventing money laundering and terrorist financing. Once the legal retention periods have elapsed, your personal data will be securely destroyed.

EXERCISE OF RIGHTS

The client, potential client, and/or user can exercise their rights of access, rectification, erasure, restriction of processing, objection, and data portability by sending a written communication along with a copy of their ID (DNI) to the DATA CONTROLLER at the following email address: info@ohpservice.com.

OHP SERVICE informs users of their rights as follows:

• a) Access: Allows the data subject to obtain information about whether OHP SERVICE is processing personal data concerning them, and if so, the right to access their personal data under processing.
• b) Rectification: Allows correction of errors and modification of inaccurate or incomplete data.
• c) Erasure: Allows data to be deleted and no longer processed by OHP SERVICE, unless there is a legal obligation to retain the data and/or other legitimate reasons for OHP SERVICE to continue processing it. For example, if the personal data is no longer necessary for the purposes for which it was collected, the user can request its prompt deletion.
• d) Restriction: Under legally established conditions, allows the processing of data to be paused to prevent OHP SERVICE from processing it in the future. The data will only be retained for the purpose of exercising or defending legal claims.
• e) Objection: In certain circumstances and for reasons related to their particular situation, users can object to the processing of their data. OHP SERVICE will stop processing the data unless there are overriding legitimate grounds or the data is required for the exercise or defense of legal claims.
• f) Portability: Allows the data subject to receive their personal data and transmit it directly to another data controller in a structured, commonly used, and machine-readable format.

COMPLAINT TO A SUPERVISORY AUTHORITY

Clients are informed that they have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, www.aepd.es) as the supervisory authority if they believe that OHP SERVICE has not processed their personal data in accordance with applicable data protection regulations.

Security

OHP SERVICE commits to implementing the technical and organizational security measures required by regulations to ensure the protection of the Client's personal data, preventing its alteration, loss, unauthorized processing, or access. These measures are implemented considering the state of technology, the nature of the data stored, and the risks to which they are exposed, in compliance with applicable regulations.

OHP SERVICE also guarantees the confidentiality of communications carried out with the user, as well as the proper and diligent handling of personal data provided by the user.

OHP SERVICE commits not to disclose any confidential information or share any data under processing, except in cases where the law expressly requires it or when requested by competent authorities in accordance with applicable legal and regulatory provisions.

OHP SERVICE informs that all technical means at its disposal have been implemented to prevent the loss, misuse, alteration, unauthorized access, and/or theft of personal data provided by the user through the website.

 

 

DISCLOSURE OF THIRD-PARTY DATA BY OHP SERVICE

If a client, candidate, employee, supplier, collaborator, potential client, user, and/or any other contact provides OHP SERVICE with personal data of third parties, the client declares that they have obtained the prior, explicit, and unequivocal consent of the third parties, that the data has been legally obtained with the appropriate authorizations from its legitimate owners and/or representatives, and that they bear full responsibility for providing it to OHP SERVICE. If such explicit consent has not been obtained, OHP SERVICE is not liable for any claims from these third parties.

Similarly, the client, candidate, employee, supplier, collaborator, potential client, user, and/or any other contact is responsible for keeping such data updated and assumes responsibility for any claims and/or sanctions against OHP SERVICE arising from the use of third-party data provided.

CHANGES TO OUR PRIVACY POLICY

OHP SERVICE may update this Privacy Policy at any time. An updated version of this Privacy Policy will always be available on the Platform. If these changes affect purposes not foreseen in this Privacy Policy, we will notify you in advance about the new processing by email (to the most recently provided address), allowing you to exercise the rights recognized by applicable regulations, as appropriate.